App to shut down but information still available

The CommunityConnect platform will no longer be available after 30 June 2026. Northern Grampians Shire Council launched CommunityConnect, designed to foster community connection and provide vital information before, during and after emergency events, in 2024. The project was born out of community discussions that occurred as part of the Halls Gap Community Preparedness and Resilience Project, after residents expressed their desire for a communications channel to provide proactive and timely information in the case of emergency events. Unfortunately, the wider community is not using the app as anticipated, therefore council has made the decision to conclude its operation. Council would like to thank everyone who downloaded and used the platform over the journey. You can read the full media release on council's website, here.

Terms & Conditions - Privacy & Acceptable Use

Our website address is: https://communityconnect.digital

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you request a password reset, your IP address will be included in the reset email.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

Privacy Policy

CommunityConnect respects your privacy and is committed to protecting any personal information we collect from you.

We only collect information that is necessary to provide you with the services offered by the app, such as your name, email address, and location.

We do not sell or share your information with third parties without your consent, except as required by law.

We take reasonable measures to secure your information and protect it from unauthorized access or disclosure.

By using CommunityConnect, you consent to the collection and use of your information as outlined in this privacy statement. If you have any questions or concerns, please contact us at [email protected]

To delete your data from the application, please click the “Delete My Data” button from within the application.

Acceptable Use Policy

NOTICEBOARD, DIRECTORY, AND EVENTS GUIDELINES

The Northern Grampians Shire Council reserves the right to accept or reject applications for content* to be included in the Community Connect mobile application based on community interest and the guidelines provided below.

You are welcome to submit your content if it:

  • occurs within / relates to the Northern Grampians Shire area
  • is open to the general public
  • is socially inclusive.
 

Your content may be refused if it:

  • could conflict with the council’s values, policies or statutory responsibilities
  • promotes a specific religious or political activity or belief
  • does not provide complete information, such as dates, times, venue, contact details
  • affects the council’s reputation and public image negatively
  • is offensive, abusive or racist
  • promotes tobacco or alcohol use or distribution
  • does not contribute to local community emergency preparedness or resilience** 
  • is held outside the shire area
  • promotes regular school sporting activities, sporting events or home games etc.
 

The council reserves the right to edit, decline or remove content at its discretion.

*Community Connect content includes Directory listings, Noticeboard posts, and Events listings.

 ** This relates to Events and Notices content only. Any business servicing communities within the Northern Grampians Shire may be listed in the Directory.

Child Safety Standards

CommunityConnect is committed to protecting children and young people from exploitation and abuse.
We do not allow any content that promotes, depicts, or enables child sexual abuse or exploitation on our platform.

Our Commitment

  • We prohibit all forms of child sexual abuse material (CSAM).
  • Content submitted to CommunityConnect is reviewed by local administrators before being published.
  • We respond promptly to any safety concerns raised by users or content moderators.
  • We comply with Australian law, including the Online Safety Act 2021, and cooperate with law enforcement where required.

How to Report a Concern

If you have concerns about content or user behaviour on the platform, please email [email protected]
with as much detail as possible.

You can find this contact in the Manage Profile and Menu sections within the CommunityConnect app.

All reports are reviewed by the platform team.
If appropriate, matters are escalated to the relevant legal authorities.

Content Review and Moderation

All content posted to CommunityConnect, such as events, directory listings, and noticeboard posts is
reviewed and approved by the governing local council before it becomes publicly visible.

Any content that may breach child safety standards will be blocked or removed.

Some users are granted pre-approval status based on their verified relationship with the council or community (e.g. council staff, trusted organisations, or authorised partners). These users are permitted to publish content without manual review.

Council moderators retain oversight of all content, including posts by pre-approved users, and may revoke posting privileges at any time if a breach of safety or platform guidelines is suspected.

We encourage all users to act responsibly when submitting content and to report anything they believe may put a child at risk.

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